Charleston, WV

CWV311 Constituent Service Office

Thank you for visiting the City of Charleston Constituent Service page!

If this is an emergency or a police matter, please call 9-1-1 immediately.

You can report any non-emergency issues via the "Request for Service" link.

You can find answers to common questions  issues using the "Knowledge Base".

Please submit each request separately for proper processing and tracking.

We recommend you include contact information to receive status updates.