Knowledge Base

Link to Swift911: https://www.metro911.org/information/emergency-management/ What is Swift911? Swift911 is a mass notification system designed to make phone calls and send information by text message and email to the public during emergency situations. Public safety officials will use this system to give you vital information in times of emergency. How do I get contacted? Right now, Metro 911 has access to your publicly listed residential phone number and can call those numbers to provide information and instructions. What about my unlisted landline or my cell phone? Can I get a text message or email? Right now, we do not have access to your cell phone numbers, unlisted telephone numbers, and email addresses, and we encourage all residents to opt in to this program. On the opt in form below, you may provide additional contact information. Information you choose to provide for this service will not be given to any outside agencies or companies. When will I get calls or text messages? Emergency officials may use the system to make calls to wireless phones and landline phones during localized emergencies, as well as text messages and emails during widespread emergencies. These messages may include information on floods, fires, major traffic emergencies, missing persons, evacuation orders, shelter-in-place instructions, weather emergencies and Amber Alerts, as well as a monthly test of the email and text message system. Customers will incur their standard charges for calls and data transmissions from this system. How will I know it’s Swift911 calling? The system has been programmed to show “Kanawha County” as the Caller ID when notifying the public by telephone.